We are committed to providing you with high quality products and services. All fees are charged in Canadian dollars. Additional credit card fees may be charged by your credit card company for currency conversion. If you are not satisfied with your purchase, you have the following options:

Medical supplies and medical devices that are unused and in new condition may be returned for exchange or refund (not including shipping charges) within 14 days of the purchase date.

Non-prescription medications such as natural supplements that are sealed and in new condition may be returned for exchange or refund (not including shipping charges) within 14 days of the purchase date.

Prescription medications (including all custom compounded medications) are non-refundable once the item has been dispensed (shipped or picked up) from our office.

Consultations may be cancelled within 24 hours of the appointment time with no charge. If a consultation is cancelled with less than 24 hours notice (regardless of the reason for cancellation), a missed appointment fee of $100 applies. If there are exceptional circumstances, you may call the office to request individual consideration (which will be made at our staff’s sole discretion).

Other products not described here are considered non-refundable once the item has left our facility.

For all returns or exchanges:
Please indicate your Invoice Number to expedite processing. Please allow one week for processing of the refund or exchange request. Refunds will be issued through the form of payment used for the original purchase. For any items that are incomplete or are in less-than-new condition, the retail cost of these items may be deducted from any refund at the discretion of our staff.

All refunds of web store purchases are subject to a 15% restocking fee for physical products and a 15% cancellation fee for electronic or virtual products or services. The only exception is physical products that are being picked up in person (if you request a refund at the time of pickup, no fees will be charged).

We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.

We recommend that you return your order by a shipping method that includes tracking, as we cannot take responsibility for undelivered returns.